A nonprofit publication of the Kentucky Center for Public Service Journalism

St. Elizabeth Healthcare Family Birth Place now offers Best Upon Requests’ concierge services

St. Elizabeth Healthcare has partnered with Best Upon Request (BEST), a national provider of on-site concierge services, to further assist, comfort and give peace of mind to families during childbirth at the Family Birth Place on its Edgewood campus.

This free concierge service will lend a hand to new moms, dads and guests all the way through their journey, saving them time and complimenting St. Elizabeth’s goal to provide the region’s premier delivery experience. St. Elizabeth Healthcare is dedicated to providing the highest quality care to expectant mothers and the babies they’re preparing to welcome into the world, and that extends even beyond their healthcare needs. 

BEST’s concierge team addresses the non-medical needs of moms and eases additional stressors for dads, family members and guests so they can focus on their new baby.

BEST can run errands on and off the hospital campus, shop for personal items, plan a baby shower, schedule newborn photos and much more. Support spans the patient’s entire time at the Family Birth Place – throughout pregnancy, through their hospital stay and discharge, to post-discharge follow ups. 


Susan McDonald, Vice President and Chief Nursing Officer of St. Elizabeth Edgewood, Covington and Grant, said, “When it comes time for a mother to have her baby at our Family Birth Place, we want their care to be the only focus for her and her family. That’s why we’ve partnered with Best Upon Request. While our physicians and associates concentrate on the health of mom and baby, the concierge team can help mom, dad, grandparents and any other guest with all the other things for which they may not have time — at no cost to them. This is yet one more way St. Elizabeth is giving our patients the best experience in the region.” 

BEST’s CEO, Tillie Hidalgo Lima, said, “We are honored to partner with the St. Elizabeth Healthcare Family Birth Place and hope to be a blessing to the new moms, families and guests, as well as the staff, as we work with them to deliver exceptional and personalized care. Every new baby is a priceless gift and should receive all the focus of its parents when he or she arrives. We are there to ease the everyday stress of the families and guests at the St. Elizabeth Family Birth Place so they can focus on what matters most.” 

Along with the Family Birth Place, BEST also provides concierge services to emergency department patients at St. Elizabeth Edgewood, and physician concierge services to St. Elizabeth Physicians. 

To learn more about the Best Upon Request concierge services at the St. Elizabeth Family Birth Place, click here. 

St. Elizabeth Healthcare operates five facilities throughout Northern Kentucky and more than 115 primary care and specialty office locations in Kentucky, Indiana and Ohio.

A member of the Mayo Clinic Care Network, St. Elizabeth is a mission-based organization committed to improving the health of the communities it serves, providing more than $117 million in uncompensated care and benefit to the community in 2017.

For more information, click here. 

St. Elizabeth Healthcare

Related Posts

Leave a Comment