April is National Safe Digging Month, and Duke Energy Ohio and Kentucky are recognizing the importance of calling 811 before starting any digging projects.
This simple step helps protect the region’s underground utility infrastructure and helps ensure the safety of both customers and professional excavators.
“Underground utility lines can be present even just a few inches below the surface,” said Amy Spiller, president of Duke Energy Ohio & Kentucky. “Many digging and excavation incidents are preventable. A quick call to 811 can help you avoid costly, potentially dangerous damages.”
Call first, dig second
The national 811 “Call Before You Dig” system was created so anyone who plans to dig can make a free call to have underground utility lines clearly marked.
Contractors, homeowners, business owners and anyone preparing for an excavation project should call 811 at least three business days before digging begins. Local utilities will send a crew to mark underground lines (electric, natural gas, water, sewer, phone, cable TV and others) in the area with stakes, flags or paint.
Digging into the damage data
In 2025, Duke Energy reported nearly 9,800 cuts to its underground natural gas and electric lines, including more than 600 damages to its underground natural gas facilities in its Ohio and Kentucky service area.
“Duke Energy Ohio & Kentucky are committed to keeping our customers and communities safe,” Spiller added. “Calling 811 to know what’s below before you start any digging project is fast and free, and it’s the best way to dig safely.”
For additional information about 811, visit Duke Energy’s Call 811 Before You Dig webpage.
Customers can also dial 811 or visit call811.com to learn more or to get assistance prior to starting any digging projects.
Duke Energy